Privacy Policy
Effective Date: April 17, 2024
SunShare collects and uses your personal information to operate its website(s) and deliver the services you have requested.
This privacy notice discloses the privacy practices for SunShare and our website, mysunshare.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
• What information we collect
• With whom it is shared
• How it can be corrected
• How it is secured
• How policy changes will be communicated
• How to address concerns over misuse of personal data
Information Collection, Use, and Sharing;
We are the sole owners of the information collected on this site. We may collect the following information:
• Phone, email, social media, and communication methods
• Utility meter information as provided by your utility as authorized by you
• Surveys, contests, promotions, and sweepstakes
• Address information including street address, city, zip code, and state
• Details about your home size and typical energy usage
• Utility account information
• User ID and Password necessary for accessing My Account
• Payment information including Autopay authorization and checking account information as needed to process payment
We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., sales requests, order processing, billing, and subscriber analysis.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of receiving any communications from us by reaching out to our Customer Care team at 800.793.0786 or customercare@mysunshare.com.
Access to and Control Over Your Information
You may opt out of any future marketing contacts from us at any time, but will continue to receive account specific information such as invoices, notices, etc. You can do the following at any time by contacting us via the email address or phone number provided on our website:
• See what data we have about you, if any
• Change / correct any data we have about you
• Express any concern you have about our use of your data
Registration
When a user fills out an online registration form the website will prompt the user to submit give certain information (such as name and email address). This information is used to contact you about the products / services on our site in which you have expressed interest.
Sharing
We partner with another party to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers / servers on which we store personally identifiable information are kept in a secure environment.
Cookies
We do not use “cookies” on this site.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys and Contests
From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary, and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notification of Changes
SunShare will post all any updates to the Privacy Policy directly on our Website at mysunshare.com/privacy-policy.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800.793.0786 or via email at info@mysunshare.com.